Owing to the fact that we hold dear our customers’ leisure, our terms and conditions—mentioned in the accompanying paras—for returning and exchanging the products you buy from our portal are as sensible, favourable as they can get.
Terms for exchange:
- In case a damaged, faulty product is delivered to you, you can exchange it for a better, undamaged product without having to pay the shipping charges for the latter.
- Your request for exchanging any product can be valid for a period of 7 days, setting about the day the product is delivered to you.
- However, if none of the aforementioned clauses is applicable to your claim for exchange, it will not be entertained.
Terms for Refund:
- Refunds will be made as per the agreement and instructions previously agreed upon.
- Online payments will only be refunded if the products are yet to be dispatched or delivered from our side.
- If the package is unopened, the product can be refunded only if the customer is willing to pay the delivery charges.
If you have anything to inquire about an exchange or a refund that doesn’t fall under the domain of any of the aforementioned clauses, kindly feel free to drop us an email or call us on the contact number provided in the ‘contact us’ section. We will try to be of as much help as we can not to let your issues go unresolved as you are our strength and your convenience is what we are questing after.